Refund Policy

1. Scope of this policy

This policy applies to any optional, paid educational materials — such as downloadable recipe collections or guided learning content — that we may offer from time to time in connection with this website. It sets out when you can cancel a purchase and how any refund is handled. Where a specific offer includes its own terms, those terms apply in addition to this policy.

2. The website itself is free to read

The recipes, ingredient notes, and brewing guidance published on this website are provided free of charge for general informational reading. Browsing the site does not involve any payment, so no refund is required for using it. This policy is relevant only if you choose to obtain a paid educational item that we make available separately.

3. Your right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from a purchase of educational materials within fourteen days, without giving a reason. The withdrawal period ends fourteen days after the day on which the purchase was concluded, or, for tangible items, after the day on which you receive them. To meet the deadline, it is enough to send your communication concerning your withdrawal before the period expires.

4. Downloadable and digital content

For digital content supplied immediately — for example a file you can download straight away — the right of withdrawal can end once supply has begun, provided you have given your prior express consent and acknowledged that you lose the right of withdrawal at that point. Where that consent has not been given, the standard fourteen-day period continues to apply. We will always make this clear before any purchase is completed.

5. How to request a refund or withdraw

To withdraw from a purchase or request a refund, please contact us using the details in section 9 and include:

• Your name and the email address used for the purchase;
• A description of the item and the date of purchase;
• A short statement that you wish to withdraw or request a refund.

You do not need to use a specific form, although a clear written request helps us process your request quickly.

6. How we process a refund

Once we receive and acknowledge a valid request, we will confirm whether a refund is due under this policy and the applicable law. Where a refund is due, we aim to process it without undue delay and, in any case, within fourteen days of accepting the request. We may withhold a refund until any tangible item has been returned, where relevant.

7. Refund method

Refunds are made using the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. You will not incur any fees as a result of the refund itself. Depending on your payment provider, it may take a few additional days for the refunded amount to appear on your statement.

8. Faulty or misdescribed materials

If a paid educational item is faulty, incomplete, or materially different from how it was described, your statutory rights as a consumer are not affected by this policy. Please contact us with the details and we will work with you to resolve the matter, which may include providing a corrected file or a refund.